The client that ran off 2 designers in 1 year with Sophie of Hey Mae Digital & Design

Episode Summary

In this episode of Brand Your Brain, Robin is joined by her best friend Sophie from Hey Mae Digital and Design to share an interesting client story. We discuss the unexpected difficult client we both shared, highlighting the red flags, the importance of secure payment systems, and the lessons we learned. This episode is packed with valuable insights for designers on how to protect themselves from similar situations.

Main Discussion:

• Recognizing early signs of problematic clients
• Importance of Secure Payment Systems for better protection and handling chargebacks
• Keeping detailed records of communications and getting client approvals at each project stage
• Standing firm against unethical client requests, such as using AI-generated images without proper licenses
• Updating contracts regularly to include clauses about chargebacks, intellectual property, and prohibiting the reuse of deliverables without permission.
• General good, funny chat between 2 friends about an unfortunate situation

One of the reasons I started Brand Your Brain was because I learned a lot from hearing horror stories from my mentors – it’s your turn. Learn from our mistakes and tune in to hear the full episode

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